Table of contents for Blog comments
Maleficent doesn’t know anything about love, or kindness, or the joy of helping others. You know, sometimes I don’t think she’s really very happy.
—Fauna, Sleeping Beauty
It’s been a long time since I’ve gotten negative comments, but last week I had a few. Some were allowed to stay. But they progressively got worse and violated the written comment policy here on MamaBlogga and some were deleted.
While we’ve discussed handling negative comments here before, I’ve seen a few good posts on this around the blogosphere lately. Last month, ProBlogger had a guest post about dealing with negative comments. The author reminds us:
A good rule of thumb is that nasty or negative comments are never about you or what you’ve written, they are always about the person who wrote them. (Even if people disagree with what you’ve said, most of them can do it in a sane & respectful fashion.)
(Hence the quotation from Sleeping Beauty above.)
She addresses both the drive-by troll (“Delete their comment & if what they’ve said is really nasty, just ban them. You don’t need the strife!”) and the long-time commenter turned nasty (to whom she sends a friendly email).
Just last week, Scribbit posted about this issue, too. She said:
Be careful how you treat readers, even the negative ones. Not just for fear of them never returning—rude ones probably never will anyway—but because it’s common courtesy and because they’re people too with thoughts and opinions that won’t always mesh with yours and darn it, that’s what makes the world so exciting. Who knows? Maybe they’re even right once in a while.
She also included a very fun flowchart for guidance on whether to delete nasty comments.
On my work blog, I delete almost nothing but spam and blatant self-promotion—and I get a lot more nasty (and dumb) comments over there. I’m slowly learning to walk away from people who simply aren’t listening to me while trying to engage in a “debate” (though this would normally be called a “monologue”).
But here on MamaBlogga, a personal, mom blog, I can delete with impunity, and I have deleted more than just spam comments. I still feel a little weird about it sometimes, though. Do you have any qualms about deleting rude, mean or simply borderline comments?